Privacy Policy

Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and how your information is collected and used. To make this notice easy to find, we make it available on easy by Bank SinoPac.

In compliance with the "Personal data Protection Law", we maintain the safety, integrity, and accuracy of your data as part of our commitment to our customers.

Collection and Use of Personal Information

Personal information is information that can be used to identify or contact a specific individual.

You may be asked to provide personal information when you contact Bank SinoPac or a Bank SinoPac affiliate. Bank SinoPac and its affiliates may share this personal information with each other subject to this Privacy Policy. It may also be combined with other information to provide and improve our products, services, content and advertising. You are not required to provide personal information to us upon request, but if you choose not to do so, we may not be able to provide you with products or services or respond to your questions in many instances.

The following are examples of the types of personal information that Bank SinoPac may collect and how it may be used.

The Personal Information We Collect

You can use financial services online. We'll need you to provide personal information online (such as bank name, bank account number, address, email address, telephone number, fax number, ID number, banking information and customer identification data etc.) In addition, easy by Bank SinoPac will also keep relevant records generated by the server when you browse or enquire on mobile banking (including but not limited to the IP address of your device, the browser you used, the time of using, browsing and clicking information records etc.)

Location-Based Services

In order to provide location-based services on Bank SinoPac’s mobile devices, Bank SinoPac and its partners and licensees may collect, use and share precise location information. Location-based services may use GPS, Bluetooth, IP addresses, with crowd-sourced Wi-Fi hotspots, base station locations and other technologies to determine the approximate location of a device. Unless you provide consent, such location data will be collected anonymously in a format that does not personally identify you and used by Bank SinoPac and its partners and licensees to provide and improve location-based products and services. For example, your device may share geographic location with the application provider when you log in to use the application provider's location services.

Some location-based services provided by Bank SinoPac(such as "Business Locations") require your personal information to function. You can turn off the confirmation of your device's approximate location by not using location-based features and turning off the "Location or Positioning" setting on your device with easy by Bank SinoPac.

Mobile Device Information Access Specification

To provide a more comprehensive service, easy by Bank SinoPac will need your permission to access features on mobile devices listed below for further operation. You could choose not to use or permit services based on access rights listed below according to your personal need.

How we use your personal information

1. The personal information we collected allows us to notify you the latest product announcements, software updates and upcoming events from Bank SinoPac, and if you do not wish to be listed on our mailing list, you may opt out at any time by updating your preferences.
2. We may also use personal information to create, develop, operate, provide and improve our products, services, content and advertisement, or for loss prevention and anti-fraud purposes.
3. We may use personal information, including your birthday, to verify identity, help identify users, and confirm appropriate services. For instance, we may use your birthday to confirm the age of your Bank SinoPac Mobile Banking ID account holder.
4. We may use personal information from time to time to send important notices, such as notices about consumption and changes of terms, conditions and policies. Because of the importance of this notification message to your interaction with Bank SinoPac, you cannot unsubscribe from receiving this notification.
5. We may also use personal information for internal purposes, such as auditing, data analysis and research to improve products, services and customer communications of Bank SinoPac.
6. If you enter a lucky draw, contest or similar promotion activity, we may also use the information you provide to conduct these activities.

The collection and use of non-personal information

We also collect data that cannot be directly associated with any particular individual. We may collect, use, transfer and disclose non-personal information for any purpose. The following are examples of the non-personal information we collect and how we use it :

1. We may collect information such as occupation, language, zip code, area code, unique device identifier, referring site, location, and time zone where Bank SinoPac products are used to help us better understand customer behavior and improve our products, services, and advertising.
2. We may also collect information about our customers' activities while using our website and other products and services. We will aggregate this information to help provide customers with more useful information and to understand which parts of our website, products, and services receive the most attention. This Privacy Policy treats aggregate information as non-personal information.
3. We may collect and store detailed information about your use of services such as our search engine. This information may be used to improve the relevance of the results provided by the service. This information is not associated with your IP address, except in limited circumstances to ensure the quality of Internet services.

If we combine non-personal information and personal information, the combined information will be regarded as personal information to the extent that the foregoing information is still combined.

Commitment to Data Security Protection

To prevent unauthorized access to your personal information, the Bank SinoPac has established a set of security controls to ensure the correct and legal use of the personal information you provided online. Only authorized staff members who have received training in handling customer information are allowed to access your personal information, and staff members who violate the Bank SinoPac's privacy policy will be subject to disciplinary action.

Use of Other Financial Institutions

For business and risk management purposes, the Bank SinoPac may provide the personal information you provide to Joint Credit Information Center, Small & Medium Enterprise Credit Guarantee Fund of Taiwan, Taiwan Clearing House, National Credit Card Center of R.O.C., Financial Information Service Co., Ltd., the person who assigns or participates (or intends to assign or participate) in the Bank SinoPac's debt obligations, or other domestic or foreign financial institutions that collect, process and use the personal information you provide to the Bank in accordance with the Personal Information Protection Law, within the scope of their business registration or articles of incorporation, or for specific purposes.

Use of Internet Tracking Tools and Policies

To provide customized marketing information or advertising that meets your needs or interests and tracking its effectiveness, and similar purposes, the Bank SinoPac will use cookies, beacons (Web beacons, Beacon APIs, etc.,) or other similar technology tools (hereinafter collectively referred to as marking tools), either by itself or through our partners, to record, access and collect your online behavior data and location information. If your browser, installed program or device allows it, you may block, delete or disable cookies at any time, for example, by choosing to modify your acceptance level of cookies in your browser settings (setting instructions please refer to following), including accepting all cookies, being notified when cookies are set, and rejecting all cookies. However, if you choose to reject all marking tools, you may not be able to use some personalized services or participate in some activities.

Online behavior data includes information generated by your online behavior when you visit easy by Bank SinoPac, other websites and social media platforms whether linked to easy by Bank SinoPac or not (including but not limited to IP address, cookie ID and its content, unique identifier, domain name, device information, usage time, browser type, language setting, geographic location, operating system, server logs, web search/browsing/click logs and usage patterns and information or similar data obtained by our partners in their name and analyzed and summarized into tags).

The aforementioned online behavioral data will be available to Bank SinoPac, our parent company and its subsidiaries, and any third parties or partners entrusted with the processing of the aforementioned data for the duration of the aforementioned purposes, for collection, processing, international transmission, and use, either domestically or internationally, by automated or non-automated means, but only for the collection, processing, international transmission, and use of non-identifiable personal data at their domestic or international locations without your consent.

Remind: When you visit or browse other websites and social networking platforms, the websites may collect your information and you will be subject to the respective privacy policies of such other websites. Under this circumstance, the Bank SinoPac is not responsible for the conduct of such other websites.

If you wish to discontinue the use of cookies or other similar technical tools, you may do so at any time by changing the settings on your browser, installation or device (setting instructions please refer to following). If you choose to reject cookies or other similar technical tools, you may not be able to use some of the personalized services on the Bank SinoPac's website or APP, or participate in some online activities.

Exercise of parties' rights

Except as otherwise provided by law, you may request that your personal information collected, processed, used and stored on the Bank SinoPac website be.

1. Termination of prior consent for collection, processing or use
2. Restrictions on processing or use (only for personal data provided by EU residents and EU residents from within the EU)
3. Access or viewing
4. Making copies of the personal data you provide to a third party or device designated by you (only for personal data provided by EU residents and EU residents from within the EU)
5. Stop collecting, processing or using
6. Delete

We will decide whether to accept your application in accordance with the Personal Information Protection Law and related laws and regulations. Unless otherwise stipulated by law, we will destroy and delete your personal information after the specific purpose of collection is fulfilled or destroyed, or retain your personal information in a way that is de-identified and cannot be traced back to you, in accordance with Bank SinoPac's internal regulations.

Third Party Websites and Services

Our website, products, applications and services may be linked to third party websites, products or services. We may also use or provide third party products or services, such as: third party coupon information, placement of promotional information or advertisements, Internet browsing tracks and location information. Third parties may collect information including, but not limited to, location information or contact details, and you are advised to be aware of the following third party privacy policies.

1. Appier Privacy Policy
2. APPLE Privacy Policy
3. Bridgewell Privacy Policy
4. Vpon Privacy Policy
5. Google Privacy Policy
6. Yahoo Privacy Policy
7. Facebook Privacy Policy
8. Line Privacy Policy

Policy on Provision to Third Parties

Easy by Bank SinoPac will not sell, exchange, rent or otherwise disclose your personal information to other organizations or individuals. However, the Bank SinoPac will provide your personal information collected by easy by Bank SinoPac to third parties under the following circumstances and in accordance with the law.

1. With your prior consent or authorization.
2. When requested by a judicial authority, financial supervisory authority or other competent authority through legal and formal procedures.
3. When it is necessary to share your information with a third party providing other services or privileges, easy by Bank SinoPac will provide sufficient explanation and information at the time of activity, and you are free to choose whether to accept such services or privileges.
4. In case of any other cases specified in the law.

Policy on Sending Commercial Information or Emails

The Bank SinoPac will send commercial information or emails to your email address through Bank SinoPac Overseas Mobile Banking after obtaining your consent in advance or by registration. In addition to indicating that the information or email is sent by the Bank SinoPac, the Bank SinoPac will also provide a method, description or link to a feature on the information or email that allows you to stop receiving such information or email at any time. If it is necessary to transmit commercial information or emails to a third party offering a service or benefit (such as a discount coupon) in order to provide you with that service or benefit, we will provide sufficient notice of the activity and notify you prior to the third party transmission, and you will be free to choose whether or not to accept that particular service or activity.

Revision of Privacy Policy

In order to protect users' personal information and maintain online privacy, the Bank SinoPac will update the privacy policy provided in the Bank's Mobile Banking App from time to time in accordance with changes in laws and regulations and the latest technology to protect your privacy. We recommend that you revisit the Bank's latest privacy policy and its changes when you visit us again.

How can access or update your information?

The Bank SinoPac strive to keep customer information complete, up-to-date and correct and we will inform our customers how and where they can access their account information. You may notify us to correct any errors in your personal information. Of course, to protect your personal privacy and security, we will take the necessary steps to confirm your identity before allowing access to or correction of information.

Contact Us

Should you have any problems or questions concerning the Privacy Protection Declaration, please contact us through below direct line for each district or Email.

Taiwan

1. Phone: 0800-588-800; Overseas 886-2-2191-1005
2. Email：mmab2c@sinopac.com

Vietnam

1. Phone：84-28-38220566
2. Email：mmab2bvn@sinopac.com

Hong Kong

1. Phone：852-2907-6968
2. Email：hkservice@sinopac.com

* Notice of Personal Information Law