FAQs

1. You must have an account with us.
2. Fill in the "MMAb2c Web Service Application and Modification Form." After completing the application, the system will send a "password activation" email to your designated email address.
3. easy by Bank SinoPac activation process: After receiving the "Password Activation Notification," please go to the " easy by Bank SinoPac Login" page →Please enter your "ID. No.," "User Code," and "Password" at the "Online Banking Member Activation." Use easy by Bank SinoPac, after changing your user code and password.

The APP is specifically for customers with an overseas account held with SinoPac Bank. If you have an overseas account with us, please apply for MMAb2c member to use the app.

※Vietnam and Hong Kong area members are eligible to use easy by Bank SinoPac.

Below are the services easy by Bank SinoPac provides in Vietnam :

1. Query Features: Account overview, transaction details, Remittance transfer status, Login record inquiry.
2. Transaction Features: Remittance transfer
3. Member Settings: Quick login setting, device management, user code change, online banking password change.
4. Customer Service Center: Online Customer Service, Customer service Hotline, FAQ.

Below are the services easy by Bank SinoPac provides in Hong Kong :

1. Inquiry Features: Account Overview, Transaction Details, Time Deposit Details Inquiry, Loan Detail Inquiry, Remittance Transfer Status, Outward Remittance Status, Consolidated Statement.
2. Transaction Features: Remittance Transfer.
3. Member Settings: Change the user code / password, Quick Login/Transaction, Manage my mobile device, Select area, Language, Push notification setting, Login record inquiry.
4. Customer Service Center: Online Customer Service, Customer service Hotline, FAQ.

Services are provided to customers free of charge. However, charges will apply to general transactions in the APP such as transfers from your account to other banks or overseas branches.

※Please go to Bank SinoPac official website for detailed charges.

In order to prevent your account information from being revealed, the system will automatically log out within

10 minutes if it does not recognize any manipulations from you.

The same ID number cannot log in to easy by Bank SinoPac Mobile Banking on two or more devices at the same time. If you have been logging in on other devices, the system will remind you to log out on those devices.

Yes. Please go to Account Overview for details.

Transaction details are kept for up to 1 year.

You can check your last ten MMAb2c login history and easy APP through the following two ways:

1. For MMAb2c Website, click the bottom right of "Account Overview" and then click "Login history" for checking.
2. For easy by Bank SinoPac, click the "main menu"and then click "Login record inquiry" for checking.

Your activation password is the verification password used to register for MMAb2c membership. When you log in to online banking for the first time, "Online Banking Password" can only be set after entering your "ID. No.," "User Code," and "Activation Password." As soon as you set up an "Online Banking Password," the "Activation Password" will automatically become invalid.

You can change your "User Code" or "Online Banking Password" via the easy by Bank SinoPac at any time.

When you are an MMAb2c member, the system will automatically terminate your online banking service. Please re-apply for membership or call our customer service center (Vietnam 84-28-38220566,Hong Kong 852-2907-6968) for assistance. Thank You.

Bank SinoPac recommends changing your "Online Banking Password" immediately. Please keep your personal "ID. No.," "User Code," or "Online Banking Password" safe and do not disclose to anyone.

The designated account that easy APP member is used by ID does not exceed of 99 accounts (including) unless the parties have engaged in other agreement.

Only available during business hours (8:30~15:30 Vietnam time).

For Vietnam: Transactions are subject to Vietnam business hours. Transactions are suspended during non-business hours or public holidays in Vietnam.

For Hong Kong: Transactions are subject to Hong Kong business hours. Transactions are suspended during non-business hours or public holidays in Hong Kong.

To ensure the security of your transactions, you are required to use a mobile device that supports biometrics.

To ensure transaction security, the Bank will disable the transaction verification function. If you still need to make a transfer, please set up the transaction verification function again (login with user code/password).

For mobile banking easy by Bank SinoPac transfer, our bank needs to review the remittance data and confirm the suitability of the uploaded documents, etc. Please be sure to check the transaction status in "Remittance Transfer Status Inquiry" to confirm the transaction execution result.

You can also click "Inquiry" and then click "Remittance Transfer Status Inquiry" to check, thank you.

The maximum number of the recipients you can add on your chase direct transfer is 99 accounts (including) unless you have engaged in other agreement.

Limitations on transfer amount in Vietnam.

1. For designated transfer accounts
   1. General account: The maximum daily limit for transferring funds within or outside Vietnam is USD 35,000 or equivalent. The transaction limit is applicable to the combined total amount of designated transfer account transactions from MMAb2c e-Banking Website and overseas mobile banking and other automated channels.
   2. eKYC account: Not applicable.
2. For non-designated transfer accounts (without overseas transfer transaction services)
   1. General accounts: For domestic transfers within Vietnam, the limit is US$1,500 or equivalent per transaction, with a maximum daily limit of US$3,000 or equivalent, and a cumulative limit of US$6,000 or equivalent per month.
   2. eKYC account: For domestic transfers within Vietnam, the limit is VND8,000,000 per transaction, with a maximum daily limit of VND24,000,000 or equivalent, and a cumulative limit of VND40,000,000 or equivalent per month.

      Limitations on transfer amount in Hong Kong.
      The minimum limit of each transaction is HK$50 or equivalent, with a maximum limit of HK$1,000,000 or equivalent. The maximum daily transaction limit is set within the above limits, subject to the maximum limit agreed. The transaction limit is applicable to the combined total amount of designated transfer account transactions from MMAb2c e-Banking Website and overseas mobile banking and other automated channels.